Kampala Serena Hotel | Hotel in Kampala

| 9.6 (242 Reviews) |  1 Bathroom
Central Kampala Hotel | Kampala Serena Hotel

Hotel in Central Kampala, Kampala

6 restaurants, a full-service spa, and an outdoor pool are available at this hotel. Free WiFi in public areas and free valet parking are also provided. Other amenities include 2 bars/lounges, a health club, and a poolside bar.
Kampala Serena Hotel offers 152 air-conditioned accommodations with minibars and safes. Pillowtop beds feature Egyptian cotton sheets, down comforters, and premium bedding. A pillow menu is available. 32-inch Smart televisions come with premium satellite channels and pay movies. Bathrooms include separate bathtubs and showers with rainfall showerheads, bathrobes, slippers, and designer toiletries.

This Kampala hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary weekday newspapers, and phones. Additionally, rooms include complimentary bottled water and hair dryers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.


An outdoor pool and a children's pool are on site. Other recreational amenities include a health club and a sauna.

Guests under 18 years old are not allowed in the health club.

The recreational activities listed below are available either on site or nearby; fees may apply.

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Kintu Road, Kampala, 256, Uganda

Amenities

Air ConditionerAir Conditioner
ParkingParking
PoolPool
TVTV
Wheelchair AccessibleWheelchair Accessible
Balcony/TerraceBalcony/Terrace
AccessibilityAccessibility
Business ServicesBusiness Services
Bedding/LinensBedding/Linens
Wellness FacilitiesWellness Facilities
SpaSpa
RestaurantRestaurant
BarBar
ToiletriesToiletries
Guest ServicesGuest Services
EntertainmentEntertainment
Child FriendlyChild Friendly
Hot TubHot Tub
InternetInternet
LaundryLaundry

Facility Overview

BathroomsBathrooms
  • ShampooShampoo
  • SoapSoap
  • Designer toiletriesDesigner toiletries
  • BathrobesBathrobes
  • Hair dryerHair dryer
  • TowelsTowels
  • Toilet paperToilet paper
  • Separate bathtub and showerSeparate bathtub and shower
  • Rainfall showerheadRainfall showerhead
BedroomBedroom
  • Down comforterDown comforter
  • Egyptian cotton sheetsEgyptian cotton sheets
  • Pillow menuPillow menu
  • Blackout drapes/curtainsBlackout drapes/curtains
  • Air conditioningAir conditioning
  • Pillow-top mattressPillow-top mattress
  • Bed sheetsBed sheets
  • Premium beddingPremium bedding
  • Hypo-allergenic beddingHypo-allergenic bedding
  • Laptop-friendly workspaceLaptop-friendly workspace
  • Turndown serviceTurndown service
  • Free newspapers (weekdays)Free newspapers (weekdays)
  • Local mapsLocal maps
  • SafeSafe
  • Iron/ironing boardIron/ironing board
  • SlippersSlippers
  • DeskDesk
  • SoundproofingSoundproofing
  • PhonePhone
BreakfastBreakfast
  • 2 bars/lounges and 1 poolside bar2 bars/lounges and 1 poolside bar
  • 24-hour room service24-hour room service
  • 6 restaurants and 1 coffee shop/cafe6 restaurants and 1 coffee shop/cafe
  • Free bottled waterFree bottled water
  • MinibarMinibar
ParkingParking
  • Free self parking on siteFree self parking on site
  • Limo/town car serviceLimo/town car service
  • 24-hour roundtrip airport shuttle (surcharge)24-hour roundtrip airport shuttle (surcharge)
  • Wheelchair-accessible parking availableWheelchair-accessible parking available
  • Free valet parking on siteFree valet parking on site
  • Airport shuttle on requestAirport shuttle on request
AccessibilityAccessibility
  • Grab bar near toiletGrab bar near toilet
  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Wheelchair-accessible path of travelWheelchair-accessible path of travel
  • In-room accessibilityIn-room accessibility
  • ElevatorElevator
  • Wheelchair-accessible parkingWheelchair-accessible parking
  • Low-height counter and sinkLow-height counter and sink
ActivitiesActivities
  • Winery release eventsWinery release events
  • Yoga classesYoga classes
  • Full-service spaFull-service spa
  • Fitness classesFitness classes
  • Outdoor poolOutdoor pool
  • Fitness centerFitness center
  • Pilates classesPilates classes
  • Steam roomSteam room
  • Children's poolChildren's pool
  • Art galleryArt gallery
  • SaunaSauna
EntertainmentEntertainment
  • Satellite channelsSatellite channels
  • Premium channelsPremium channels
  • Pay moviesPay movies
  • 32-inch Smart TV32-inch Smart TV
GeneralGeneral
  • Business centerBusiness center
  • Meeting rooms -  16Meeting rooms - 16
  • Conference center (10290 square feet of space)Conference center (10290 square feet of space)
  • Free newspapers in lobbyFree newspapers in lobby
  • Banquet hallBanquet hall
  • Front-desk safeFront-desk safe
  • ElevatorElevator
  • Gift shop/newsstandGift shop/newsstand
  • FrenchFrench
  • EnglishEnglish
  • Couples diningCouples dining
  • Romance packages availableRomance packages available
Guest ServicesGuest Services
  • Soundproofed roomsSoundproofed rooms
  • Babysitting (surcharge)Babysitting (surcharge)
  • Baby bathBaby bath
  • Snack bar/deliSnack bar/deli
  • Laundry facilitiesLaundry facilities
  • Outdoor poolOutdoor pool
  • HighchairHighchair
  • Children's poolChildren's pool
  • Turndown serviceTurndown service
  • Wedding servicesWedding services
  • Luggage storageLuggage storage
  • Tour/ticket assistanceTour/ticket assistance
  • Hair salonHair salon
  • Daily housekeepingDaily housekeeping
  • Laundry facilitiesLaundry facilities
  • 24-hour front desk24-hour front desk
  • Dry cleaning serviceDry cleaning service
  • Concierge servicesConcierge services
  • Porter/bellhopPorter/bellhop
InternetInternet
  • Available in some public areas: Free WiFi and wired InternetAvailable in some public areas: Free WiFi and wired Internet
  • Available in all rooms: Free WiFi and wired InternetAvailable in all rooms: Free WiFi and wired Internet
OutdoorsOutdoors
  • GardenGarden
  • Pool umbrellasPool umbrellas
  • TerraceTerrace
  • Pool sun loungersPool sun loungers
SpaSpa
  • Massage - hot stoneMassage - hot stone
  • Manicures and pedicuresManicures and pedicures
  • Hot tubHot tub
  • Body scrubsBody scrubs
  • Body wrapsBody wraps
  • Spa open dailySpa open daily
  • Massage - prenatalMassage - prenatal
  • AromatherapyAromatherapy
  • FacialsFacials
  • 8 treatment rooms8 treatment rooms
  • Massage - SwedishMassage - Swedish
  • Massage/treatment roomsMassage/treatment rooms
  • Massage - deep-tissueMassage - deep-tissue
  • Detox wrapsDetox wraps
  • Body treatmentsBody treatments
  • Steam roomSteam room
  • Couples treatment room(s)Couples treatment room(s)
  • HydrotherapyHydrotherapy
  • SaunaSauna

Policies

Check-in
Check-in
Check-in start time: noon; check-in end time: 6:00 pm express check-in available late check-in subject to availability
Check-out
Check-out
Check-out before 10 am
Child Policy
Child Policy
Children are welcome. rollaway/extra beds are available for ugx 150.0 per day.
Payment Policy
Payment Policy
Airport shuttle fee: ugx 242750 per person (one-way) rollaway bed fee: ugx 150.0 per day the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.
Pet Policy
Pet Policy
Pets not allowed
Extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges property registration number 61491 safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed this property accepts credit cards; cash is not accepted this property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Reviews

Per
Dec 15, 2025 02:15:00 AM
Review Score:   10
Summary: Wonderful garden
See All Reviews

Room Arrangement

Room InfoFacilities
Junior Suite
Room Size: 614 square feet m2
1 King Bed
Junior Suite

General

Electric kettle, Square feet - 614, Number of bedrooms - 1, Coffee/tea maker, Square meters - 57, Wheelchair accessible, Number of living rooms 1, Separate dining area, Furnished balcony or patio, No rollaway/extra beds, Ping - 17, No cribs (infant beds), Espresso maker, Garden view, Wardrobe or closet, Separate sitting area, Champagne service, Bed count minimum 1, Bed count maximum 1
Club Room
Room Size: 581 square feet m2
1 King Bed
Club Room

General

Square meters - 54, No rollaway/extra beds, Electric kettle, Ping - 16, No cribs (infant beds), Number of bedrooms - 1, Coffee/tea maker, Espresso maker, Square feet - 581, Courtyard view, Bed count minimum 1, Bed count maximum 1
Deluxe Room
Room Size: 506 square feet m2
1 King Bed
2 Twin Beds
Deluxe Room

General

Rollaway/extra beds (surcharge), Square feet - 506, Electric kettle, Number of bedrooms - 1, Coffee/tea maker, Ping - 14.22, Courtyard view, Square meters - 47, Bed count minimum 1, Extra bed count 1, Free cribs/infant beds, Bed count maximum 2
Superior Room, 1 King Bed
Room Size: 560 square feet m2
1 King Bed
Superior Room, 1 King Bed

General

Electric kettle, Number of bedrooms - 1, Square feet - 560, Coffee/tea maker, Extra bed count 1, Square meters - 52, Rollaway/extra beds (free), Ping - 16, No cribs (infant beds), Espresso maker, Courtyard view, Bed count minimum 1, Bed count maximum 1

FAQ's

Is this Kampala Serena Hotel pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

What time is check-in & check-out at Kampala Serena Hotel?

Check-in time for Kampala Serena Hotel starts counting from 12:00 PM and check-out is until 10:00 AM. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Does the Kampala Serena Hotel have a swimming pool?

Yes, this Kampala Serena Hotel has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Kampala Serena Hotel?

Best-rates for the Kampala Serena Hotel starts from $239 per night with includes Bar, Toiletries, Wheelchair Accessible, Balcony/Terrace, Entertainment, Child Friendly, Hot Tub, Air Conditioner, Parking, Accessibility, Bedding/Linens, Wellness Facilities, Guest Services, Laundry, Pool, TV, Business Services, Spa, Restaurant, Internet with all other facilities. Hotala.com.au matches every traveler with their perfect hotel, resort, or rental and whether you are traveling with a group, friends, family, or pets.

Is Kampala Serena Hotel a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 5 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Kampala Serena Hotel wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Kampala Serena Hotel is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Kampala Serena Hotel?

Based on the information reported by the owner or manager, the Kampala Serena Hotel indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Kampala Serena Hotel?

Based on the information reported by the owner or manager, details for the cancellation policy for the Kampala Serena Hotel are as follows: Cancellation policy Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

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