The Ritz-Carlton, Almaty | Hotel in Almaty

| 9.0 (394 Reviews) | Pet Friendly 10 Bathrooms 29 Guests

Hotel in Almaty

This luxury 5-star hotel is located on the foot of Alatau Mountains in Almaty and features a spa center, an indoor pool and a fitness center. Free Wi-Fi is provided at The Ritz-Carlton, Almaty. The spacious, air-conditioned rooms are decorated in warm colors. Each elegant room includes a flat-screen TV and a marble bathroom with a rain shower. The elegant on-site SEVEN Bar & Restaurant offers guests the ultimate fine dining experience. Guests can also enjoy a drink at the Sky Lobby and Lounge. Located on the 30th floor, Vista Restaurant serves international cuisine and Kazakh specialties for breakfast, lunch and dinner. Several other dining options are also available. The hotel’s recreation and relaxation facilities include an opulent Spa, featuring 4 private rooms, including dedicated relaxation areas, saunas, steam rooms and an oriental hammam. Almaty city center is a 10-minute drive from The Ritz-Carlton, Almaty. Shymbulak Ski Resort is a 30-minute drive away, and Almaty International Airport is 9.3 mi from the hotel.

The Ritz-Carlton, Almaty is located in Almaty.

This 145 Bedrooms Hotel is suitable for tourists and travelers. It has several amenities that would guarantee your comfort. These amenities include: Child Friendly, TV, Transportation/Shuttle, and several others. This is a 5 star rated property and has over 394 reviews with the average score of 9 . Coming to Almaty and needing a place to stay? Be it for work or for leisure, consider staying at this Hotel for your next visit, you will surely love it.

You can check the reviews and description of this 145 Bedrooms Hotel if you want to learn more about this Hotala.com.au place in Almaty. These details are authentic, as they are provided by our partner, booking.com.

This The Ritz-Carlton, Almaty in Almaty is well equipped and has all facilities that have been listed below. Please note that these details were shared to us by booking.com for the listed “The Ritz-Carlton, Almaty”. We solely rely on their shared details and are regarded as “accurate”. If you have any concerns about the information or accuracy describing this Hotel, please let us know.

Esentai Tower, 7/7 Al-Farabi Avenue, Almaty, 050040, Kazakhstan

Amenities

Air Conditioner

Parking

Pet Friendly

Pool

View

Wheelchair Accessible

Private Pool

Balcony/Terrace

Accessibility

Transportation/Shuttle

Security/Safety

Business Services

Sports/Activities

Skiing

Wellness Facilities

Spa

Fireplace/Heating

Restaurant

Bar

Guest Services

Entertainment

Breakfast

Barbecue/Outdoor Cooking

Child Friendly

Hot Tub

Internet

Laundry

Facility Overview

Breakfast

Fruit

Restaurant

Snack bar

Kids' meals

Breakfast in the room

Wine/Champagne

Coffee house on site

Special diet meals (on request)

Kid-friendly buffet

Parking

Parking on site

Free parking

Private Parking

Parking garage

Parking

Accessibility

Wheelchair accessible

Activities

Live music/Performance

Entertainment staff

Happy hour

Pedicure

Cycling

Sauna

Spa/Wellness packages

Waxing services

Spa lounge/Relaxation area

Evening entertainment

Themed dinners

Spa facilities

Indoor pool

Body treatments

Hot tub/Jacuzzi

Skiing

Golf course (within 2 miles)

Temporary art galleries

Beauty services

Indoor pool (year-round)

Cooking class

Fitness

Kids' club

Facial treatments

Locker rooms

Fitness center

Game room

Steam room

Nightclub/DJ

Hiking

Turkish/Steam Bath

Manicure

Massage

General

Elevator

Smoke-free property

Wifi in all areas

Heating

Hypoallergenic room available

Soundproof rooms

Pet friendly

Air conditioning

Non-smoking rooms

Facilities for disabled guests

Safe

Guest Services

Tour desk

Hair/Beauty salon

Meeting/Banquet facilities

Shuttle service (additional charge)

Packed lunches

Lockers

Baggage storage

Dry cleaning

Fax/Photocopying

Suit press

ATM on site

Shuttle service

Business center

24-hour front desk

Grocery deliveries

Room service

Laundry

Concierge

Daily housekeeping

Ironing service

Shared lounge/TV area

Car rental

Currency exchange

Valet parking

Internet

Wifi

Internet

Free Wifi

Outdoors

BBQ facilities

Outdoor furniture

Terrace

Garden

Security/Safety

24-hour security

CCTV in common areas

Smoke alarms

Key card access

CCTV outside property

Use of cleaning chemicals that are effective against coronavirus

Guest accommodation disinfected between stays

Guests have the option to cancel any cleaning services for their accommodation during their stay

Linens, towels, and laundry washed in accordance with local authority guidelines

Delivered food covered securely

Food can be delivered to guest accommodation

Physical distancing in dining areas

All plates, cutlery, glasses, and other tableware sanitized

Process in place to check health of guests

Shared stationery (e.g. printed menus, magazines, pens, paper) removed

Face masks for guests available

Staff follow all safety protocols as directed by local authorities

First aid kits available

Hand sanitizer in guest accommodation and common areas

Contactless check-in/out

Mobile app for room service

Cashless payment available

Physical distancing rules followed

Skiing

Ski storage

Ski pass vendor

Spa

Swimming pool

Policies

Check-in

The minimum age for check-in is 18

Cancellation policy

Non refundable

Pet Policy

Pets are allowed upon request and charges may apply.

Please inform of your expected arrival time in advance. you can use the special requests box when booking, or contact the property directly using the contact details in your confirmation, guests are required to show a photo id and credit card upon check-in. please note that all special requests are subject to availability and additional charges may apply, guests under the age of 18 can only check in with a parent or official guardian.

Reviews

Value for money:

8.34

Location:

9.37

Staff:

9.37

Facilities:

9.14

Comfort:

9.36

Cleanliness:

9.31

Viacheslav

Oct 14, 2025 07:00:00 AM

Review Score: 10

USA

Reviewer Type: Couple

Travel Purpose: leisure

See All Reviews

Room Arrangement

Room Info	Facilities
Club Level, Guest room, One King, Mountain View Room Type: Twin/Double Room Size: 40 m² 1 King bed(s) Bed	Food & Drink Minibar, Bottle of water, Tea/Coffee maker Bathroom Shower, Hairdryer, Shampoo, Shower cap, Free toiletries, Bathtub, Slippers, Guest bathroom, Conditioner, Body soap, Bathrobe, Towels, Toilet, Toilet paper, Bathtub or shower, Private bathroom General Hardwood or parquet floors, Soundproof, Trash cans, Iron, Fan, Smoke Alarm, Heating, Interconnecting room(s) available, Key card access, Air conditioning, Ironing facilities, Laptop safe, Carbon monoxide detector, Safe Media & Technology Cable channels, Flat-screen TV, Satellite channels, TV, Telephone Services Executive lounge access, Wake-up service, Wake-up service/Alarm clock Living Area Desk View City view, View, Mountain view Kitchen High chair, Coffee machine, Cleaning products, Wine glasses, Electric kettle Bedroom Wardrobe or closet, Linens, Childrens' cribs Accessibility Upper floors accessible by elevator, Emergency cord in bathroom, Accessible by elevator Pool and Spa Pool towels, Heated pool Room Amenities Feather pillow, Socket near the bed, Non-feather pillow, Hypoallergenic pillow Safety features Air purifiers Cleanliness & disinfection Hand sanitizer
Grand Suite Room Type: Double Room Size: 115 m² 1 King bed(s) Bed	Food & Drink Minibar, Bottle of water, Tea/Coffee maker Bathroom Hairdryer, Toothbrush, Towels, Toilet paper, Bathtub or shower, Private bathroom, Shampoo, Shower cap, Free toiletries, Additional bathroom, Bathtub, Slippers, Bidet, Conditioner, Toilet, Body soap, Shower, Guest bathroom, Bathrobe General Hardwood or parquet floors, Soundproof, Trash cans, Iron, Fan, Smoke Alarm, Heating, Key card access, Air conditioning, Carpeted, Tile/Marble floor, Ironing facilities, Laptop safe, Carbon monoxide detector, Safe Media & Technology Cable channels, Flat-screen TV, Satellite channels, TV, Telephone Services Executive lounge access, Wake-up service, Wake-up service/Alarm clock Living Area Sofa, Sitting area, Desk Bedroom Wardrobe or closet, Walk-in closet, Linens, Childrens' cribs View City view, View Kitchen High chair, Coffee machine, Cleaning products, Wine glasses, Electric kettle Accessibility Upper floors accessible by elevator, Emergency cord in bathroom, Accessible by elevator Room Amenities Feather pillow, Socket near the bed, Non-feather pillow, Hypoallergenic pillow, Sofa bed Pool and Spa Pool towels, Heated pool Safety features Air purifiers Cleanliness & disinfection Hand sanitizer
Deluxe Room, Guest Room, One King, City View Room Type: Twin/Double Room Size: 40 m² 1 King bed(s) Bed	Food & Drink Minibar, Bottle of water, Tea/Coffee maker Bathroom Shower, Hairdryer, Shampoo, Shower cap, Free toiletries, Bathtub, Slippers, Guest bathroom, Conditioner, Body soap, Bathrobe, Towels, Toilet, Toilet paper, Bathtub or shower, Walk-in shower, Private bathroom General Hardwood or parquet floors, Soundproof, Trash cans, Iron, Fan, Smoke Alarm, Heating, Interconnecting room(s) available, Key card access, Air conditioning, Ironing facilities, Laptop safe, Carbon monoxide detector, Safe Media & Technology Cable channels, Flat-screen TV, Satellite channels, TV, Telephone Services Wake-up service, Wake-up service/Alarm clock Living Area Desk View City view, View Kitchen High chair, Coffee machine, Cleaning products, Wine glasses, Electric kettle Bedroom Wardrobe or closet, Linens, Childrens' cribs Accessibility Upper floors accessible by elevator, Roll-in shower, Emergency cord in bathroom, Toilet with grab rails, Accessible by elevator Pool and Spa Pool towels, Heated pool Room Amenities Feather pillow, Socket near the bed, Non-feather pillow, Hypoallergenic pillow Safety features Air purifiers Cleanliness & disinfection Hand sanitizer
Executive Suite Room Type: Double Room Size: 80 m² 1 Queen bed(s) Bed	Food & Drink Minibar, Bottle of water, Tea/Coffee maker Bathroom Shower, Hairdryer, Shampoo, Shower cap, Free toiletries, Toothbrush, Bathtub, Slippers, Guest bathroom, Conditioner, Body soap, Bathrobe, Towels, Toilet, Toilet paper, Bathtub or shower, Walk-in shower, Private bathroom General Hardwood or parquet floors, Soundproof, Trash cans, Iron, Fan, Smoke Alarm, Heating, Interconnecting room(s) available, Key card access, Air conditioning, Carpeted, Tile/Marble floor, Ironing facilities, Laptop safe, Carbon monoxide detector, Safe Media & Technology Cable channels, Flat-screen TV, Satellite channels, TV, Telephone Services Wake-up service, Wake-up service/Alarm clock Living Area Sofa, Sitting area, Desk View City view, View, Mountain view Kitchen High chair, Coffee machine, Cleaning products, Wine glasses, Electric kettle Bedroom Wardrobe or closet, Linens, Childrens' cribs Accessibility Upper floors accessible by elevator, Roll-in shower, Emergency cord in bathroom, Shower chair, Toilet with grab rails, Accessible by elevator Room Amenities Feather pillow, Socket near the bed, Non-feather pillow, Hypoallergenic pillow, Sofa bed Pool and Spa Pool towels, Heated pool Safety features Air purifiers Cleanliness & disinfection Hand sanitizer
Elite Corner room Room Type: Double Room Size: 45 m² 1 King bed(s) Bed	Food & Drink Minibar, Bottle of water, Tea/Coffee maker Bathroom Shower, Hairdryer, Shampoo, Shower cap, Free toiletries, Bathtub, Slippers, Guest bathroom, Conditioner, Body soap, Bathrobe, Towels, Toilet, Toilet paper, Bathtub or shower, Private bathroom General Hardwood or parquet floors, Soundproof, Trash cans, Iron, Fan, Smoke Alarm, Heating, Key card access, Air conditioning, Ironing facilities, Laptop safe, Carbon monoxide detector, Safe Media & Technology Cable channels, Flat-screen TV, Satellite channels, TV, Telephone Services Wake-up service, Wake-up service/Alarm clock Living Area Desk View City view, View, Mountain view Kitchen High chair, Coffee machine, Cleaning products, Wine glasses, Electric kettle Bedroom Wardrobe or closet, Linens, Childrens' cribs Accessibility Upper floors accessible by elevator, Emergency cord in bathroom, Accessible by elevator Pool and Spa Pool towels, Heated pool Room Amenities Feather pillow, Socket near the bed, Non-feather pillow, Hypoallergenic pillow Safety features Air purifiers Cleanliness & disinfection Hand sanitizer
Club level, Guest room, 2 Double, Mountain view Room Type: Double Room Size: 45 m² 2 Full bed(s) Bed	Food & Drink Minibar, Bottle of water, Tea/Coffee maker Bathroom Shower, Hairdryer, Shampoo, Shower cap, Free toiletries, Bathtub, Slippers, Guest bathroom, Conditioner, Body soap, Bathrobe, Towels, Toilet, Toilet paper, Bathtub or shower, Private bathroom General Hardwood or parquet floors, Soundproof, Trash cans, Iron, Fan, Smoke Alarm, Heating, Interconnecting room(s) available, Key card access, Air conditioning, Ironing facilities, Laptop safe, Carbon monoxide detector, Safe Media & Technology Cable channels, Flat-screen TV, Satellite channels, TV, Telephone Services Executive lounge access, Wake-up service, Wake-up service/Alarm clock Living Area Desk View City view, View, Mountain view Kitchen High chair, Coffee machine, Cleaning products, Wine glasses, Electric kettle Bedroom Wardrobe or closet, Linens, Childrens' cribs Accessibility Upper floors accessible by elevator, Emergency cord in bathroom, Accessible by elevator Pool and Spa Pool towels, Heated pool Room Amenities Feather pillow, Socket near the bed, Non-feather pillow, Hypoallergenic pillow Safety features Air purifiers Cleanliness & disinfection Hand sanitizer
Deluxe Room, Guest Room, Two Double, Mountain View Room Type: Double Room Size: 40 m² 2 Full bed(s) Bed	Food & Drink Minibar, Bottle of water, Tea/Coffee maker Bathroom Shower, Hairdryer, Shampoo, Shower cap, Free toiletries, Bathtub, Slippers, Guest bathroom, Conditioner, Body soap, Bathrobe, Towels, Toilet, Toilet paper, Bathtub or shower, Private bathroom General Hardwood or parquet floors, Soundproof, Trash cans, Iron, Fan, Smoke Alarm, Heating, Interconnecting room(s) available, Key card access, Air conditioning, Ironing facilities, Laptop safe, Carbon monoxide detector, Safe Media & Technology Cable channels, Flat-screen TV, Satellite channels, TV, Telephone Services Wake-up service, Wake-up service/Alarm clock Living Area Desk View City view, View, Mountain view Kitchen High chair, Coffee machine, Cleaning products, Wine glasses, Electric kettle Bedroom Wardrobe or closet, Linens, Childrens' cribs Accessibility Upper floors accessible by elevator, Emergency cord in bathroom, Accessible by elevator Pool and Spa Pool towels, Heated pool Room Amenities Feather pillow, Socket near the bed, Non-feather pillow, Hypoallergenic pillow Safety features Air purifiers Cleanliness & disinfection Hand sanitizer
Deluxe Mountain View, Guest room, 1 King, Mountain view Room Type: Double Room Size: 40 m² 1 King bed(s) Bed	Food & Drink Minibar, Bottle of water, Tea/Coffee maker Bathroom Shower, Hairdryer, Shampoo, Shower cap, Free toiletries, Bathtub, Slippers, Guest bathroom, Conditioner, Body soap, Bathrobe, Towels, Toilet, Toilet paper, Bathtub or shower, Private bathroom General Hardwood or parquet floors, Soundproof, Trash cans, Iron, Fan, Smoke Alarm, Heating, Key card access, Air conditioning, Ironing facilities, Laptop safe, Carbon monoxide detector, Safe Media & Technology Cable channels, Flat-screen TV, Satellite channels, TV, Telephone Services Wake-up service, Wake-up service/Alarm clock Living Area Desk View City view, View, Mountain view Kitchen High chair, Coffee machine, Cleaning products, Wine glasses, Electric kettle Bedroom Wardrobe or closet, Linens Accessibility Accessible by elevator, Upper floors accessible by elevator, Emergency cord in bathroom, Shower chair Pool and Spa Pool towels, Heated pool Room Amenities Feather pillow, Socket near the bed, Non-feather pillow, Hypoallergenic pillow Safety features Air purifiers Cleanliness & disinfection Hand sanitizer
Junior Suite, 1 King, City view Room Type: Double Room Size: 40 m² 1 Queen bed(s) Bed	Food & Drink Minibar, Bottle of water, Tea/Coffee maker Bathroom Shower, Hairdryer, Shampoo, Shower cap, Free toiletries, Toothbrush, Bathtub, Slippers, Guest bathroom, Conditioner, Body soap, Bathrobe, Towels, Toilet, Toilet paper, Bathtub or shower, Private bathroom General Hardwood or parquet floors, Soundproof, Trash cans, Iron, Fan, Smoke Alarm, Heating, Key card access, Air conditioning, Tile/Marble floor, Ironing facilities, Laptop safe, Carbon monoxide detector, Safe Media & Technology Cable channels, Flat-screen TV, Satellite channels, TV, Telephone Services Wake-up service, Wake-up service/Alarm clock Living Area Sofa, Sitting area, Desk View City view, View Kitchen High chair, Coffee machine, Cleaning products, Wine glasses, Electric kettle Bedroom Wardrobe or closet, Linens Accessibility Upper floors accessible by elevator, Emergency cord in bathroom, Accessible by elevator Room Amenities Feather pillow, Socket near the bed, Non-feather pillow, Hypoallergenic pillow, Sofa bed Pool and Spa Pool towels, Heated pool Safety features Air purifiers Cleanliness & disinfection Hand sanitizer
Elite Corner Double Room with Two Double Beds Room Type: Twin Room Size: 45 m² 2 Full bed(s) Bed	Food & Drink Minibar, Bottle of water, Tea/Coffee maker Bathroom Shower, Hairdryer, Shampoo, Shower cap, Free toiletries, Bathtub, Slippers, Guest bathroom, Conditioner, Body soap, Bathrobe, Towels, Toilet, Toilet paper, Bathtub or shower, Private bathroom General Hardwood or parquet floors, Soundproof, Trash cans, Iron, Fan, Smoke Alarm, Heating, Interconnecting room(s) available, Key card access, Air conditioning, Ironing facilities, Laptop safe, Carbon monoxide detector, Safe Media & Technology Cable channels, Flat-screen TV, Satellite channels, TV, Telephone Services Wake-up service, Wake-up service/Alarm clock Living Area Desk View City view, View, Mountain view Kitchen High chair, Coffee machine, Cleaning products, Wine glasses, Electric kettle Bedroom Wardrobe or closet, Linens Accessibility Upper floors accessible by elevator, Emergency cord in bathroom, Accessible by elevator Pool and Spa Pool towels, Heated pool Room Amenities Feather pillow, Socket near the bed, Non-feather pillow, Hypoallergenic pillow Safety features Air purifiers Cleanliness & disinfection Hand sanitizer
One-Bedroom Larger Suite with One King Bed Room Type: Suite Room Size: 80 m²

FAQ's

Is this The Ritz-Carlton, Almaty pet-friendly for guests?

Yes, pets are allowed at this property. Check the guest reviews to learn what guests had to share.

What time is check-in & check-out at The Ritz-Carlton, Almaty?

Check-in time for The Ritz-Carlton, Almaty starts counting from 3:00 PM and check-out is until 12:00 PM. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Does the The Ritz-Carlton, Almaty have a swimming pool?

Yes, this The Ritz-Carlton, Almaty has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in The Ritz-Carlton, Almaty?

Best-rates for the The Ritz-Carlton, Almaty starts from $554 per night with includes Sports/Activities, Skiing, Breakfast, View, Private Pool, Wellness Facilities, Fireplace/Heating, Bar, Guest Services, Child Friendly, TV, Transportation/Shuttle, Security/Safety, Spa, Entertainment, Laundry, Air Conditioner, Pet Friendly, Pool, Business Services, Restaurant, Barbecue/Outdoor Cooking, Hot Tub, Internet, Parking, Wheelchair Accessible, Balcony/Terrace, Accessibility with all other facilities. Hotala.com.au matches every traveler with their perfect hotel, resort, or rental and whether you are traveling with a group, friends, family, or pets.

Is The Ritz-Carlton, Almaty a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 5 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the The Ritz-Carlton, Almaty wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the The Ritz-Carlton, Almaty is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the The Ritz-Carlton, Almaty?

Based on the information reported by the owner or manager, the The Ritz-Carlton, Almaty indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for The Ritz-Carlton, Almaty?

Based on the information reported by the owner or manager, details for the cancellation policy for the The Ritz-Carlton, Almaty are as follows: Non refundable Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

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Nightly rates from:

AU $849

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From AU $108

10.0 (4 Reviews)

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The Ritz-Carlton, Almaty | Hotel in Almaty

Available rates:

Hotel in Almaty

Amenities

Facility Overview

Policies

Reviews

Reviews

Room Arrangement

Food & Drink

Bathroom

General

Media & Technology

Services

Living Area

View

Kitchen

Bedroom

Accessibility

Pool and Spa

Room Amenities

Safety features

Cleanliness & disinfection

Food & Drink

Bathroom

General

Media & Technology

Services

Living Area

Bedroom

View

Kitchen

Accessibility

Room Amenities

Pool and Spa

Safety features

Cleanliness & disinfection

Food & Drink

Bathroom

General

Media & Technology

Services

Living Area

View

Kitchen

Bedroom

Accessibility

Pool and Spa

Room Amenities

Safety features

Cleanliness & disinfection

Food & Drink

Bathroom

General

Media & Technology

Services

Living Area

View

Kitchen

Bedroom

Accessibility

Room Amenities

Pool and Spa

Safety features

Cleanliness & disinfection

Food & Drink

Bathroom

General

Media & Technology

Services

Living Area

View

Kitchen

Bedroom

Accessibility

Pool and Spa

Room Amenities

Safety features

Cleanliness & disinfection

Food & Drink