Puerto Morelos Rentals Mexico Quintana Roo Cancun Puerto Morelos

Hyatt Ziva Riviera Maya - All Inclusive | Resort in Puerto Morelos

| 7.8 (1308 Reviews) |  1 Bathroom
Puerto Morelos Resort | Hyatt Ziva Riviera Maya - All Inclusive

Resort in Puerto Morelos

Luxury property on the beach, with 9 outdoor pools
Catch some rays at the beach or spend the day relaxing at Hyatt Ziva Riviera Maya - All Inclusive's full-service spa. Then enjoy a meal at one of the property's 10 restaurants.
Change of towels is available on request.
Hyatt Ziva Riviera Maya - All Inclusive offers 438 air-conditioned accommodations, which are accessible via exterior corridors and feature minibars and laptop-compatible safes. Rooms open to furnished balconies or patios. Beds feature premium bedding. 55-inch Smart televisions come with premium satellite channels. Bathrooms include separate bathtubs and showers with jetted bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, designer toiletries, and complimentary toiletries.

This Puerto Morelos property provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.


9 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a complimentary water park, a hot tub, a sauna, and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

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Bahia de Petempich, SM 12, Puerto Morelos, 77580, Mexico

Amenities

Air Conditioner
Parking
Pool
Designated Smoking Area
TV
View
Wheelchair Accessible
Ocean View
Balcony/Terrace
Accessibility
Security/Safety
Business Services
Sports/Activities
Bedding/Linens
Wellness Facilities
Spa
Restaurant
Bar
Toiletries
Guest Services
Entertainment
Breakfast
Child Friendly
Hot Tub
Internet
Kitchen
Laundry

Facility Overview

Bathrooms
  • Separate bathtub and shower
  • Toothbrush and toothpaste
  • Rainfall showerhead
  • Bathrobes
  • Towels
  • Designer toiletries
  • Jetted bathtub
  • Hair dryer
Bedroom
  • Air conditioning
  • Bed sheets
  • Ceiling fan
  • Premium bedding
  • Iron/ironing board
  • Phone
  • Turndown service
  • Desk
  • Laptop-friendly workspace
  • Laptop-compatible safe
  • Access via exterior corridors
Breakfast
  • 10 restaurants and 1 coffee shop/cafe
  • 24-hour room service
  • 3 poolside bars, 5 bars/lounges and 1 swim-up bar
  • Free buffet breakfast available daily 7:00 AM–11:30 AM
  • Dining table
  • Coffee/tea maker
  • Free bottled water
  • Minibar
Parking
  • Wheelchair-accessible parking and van parking available
  • Free self parking on site
Accessibility
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible fitness center
  • Well-lit path to entrance
  • Wheelchair-width doorways
  • Wheelchair-accessible path of travel
  • Visual fire alarm
  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Wheelchair-accessible lounge
  • Stair-free path to entrance
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible spa
  • Valet for wheelchair-equipped vehicle
  • In-room accessibility
  • Elevator
  • Wheelchairs available on site
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible registration desk
  • Grab bar in shower
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible parking
  • Handrails in stairways
  • Wheelchair-accessible van parking
Activities
  • Cave exploring
  • Ecotours
  • Ziplining
  • Mountain biking
  • Children's pool
  • Fitness classes
  • Steam room
  • Wine tasting room
  • Evening entertainment
  • 9 outdoor pools
  • 24-hour fitness center
  • Lifeguards on site
  • Arcade/game room
  • Paddleboards on site
  • Pilates classes
  • Free water park access
  • Hot tub
  • Kayaking
  • Yoga classes
  • Sauna
  • Playground
  • Full-service spa
Entertainment
  • Premium channels
  • 55-inch Smart TV
  • Satellite channels
General
  • Conference space (51000 square feet)
  • ATM/banking services
  • Elevator
  • Banquet hall
  • Gift shop/newsstand
  • Front-desk safe
  • Spanish
  • English
  • Romance packages available
  • Beach towels
  • Couples dining
  • Designated smoking areas
  • Renovated entire property - September 2021
Guest Services
  • Children's pool
  • Snack bar/deli
  • 9 outdoor pools
  • Children's toys
  • Waterslide
  • Arcade/game room
  • Babysitting (surcharge)
  • Dining table
  • Supervised childcare (surcharge)
  • Free water park access
  • Free children's club
  • Playground
  • Children's games
  • Hair salon
  • Change of bedsheets (on request)
  • Porter/bellhop
  • Tour/ticket assistance
  • Daily housekeeping
  • Change of towels (on request)
  • Wedding services
  • Turndown service
  • 24-hour front desk
  • Water sports equipment
  • Concierge services
Internet
  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi
Outdoors
  • Pool cabanas (surcharge)
  • Lifeguards on site
  • Terrace
  • Pool umbrellas
  • Pool sun loungers
  • Beachfront location
  • Beach umbrellas
  • Outdoor entertainment area
  • Outdoor furniture
  • Furnished balcony or patio
Spa
  • 16 treatment rooms
  • Massage - hot stone
  • Body treatments
  • Outdoor treatment areas
  • Aromatherapy
  • Massage - deep-tissue
  • Massage - Swedish
  • Massage - sports
  • Body wraps
  • Facials
  • Manicures and pedicures
  • Couples treatment room(s)
  • Massage/treatment rooms
  • Hydrotherapy
  • Body scrubs

Policies

Check-in
Check-in start time: 3:00 pm; check-in end time: midnight minimum check-in age: 18
Check-out
Check-out before noon
Child Policy
Children are welcome.
Payment Policy
Pet fee: mxn 1300 per pet, per day service animals are exempt from fees the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.
Pet Policy
1 total (up to 22 lbs per pet) food and water bowls are available pets allowed for an extra charge of mxn 1300 per pet, per day service animals are welcome, and are exempt from fees welcoming dogs only
Extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed this property accepts credit cards and cash this property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room this property reserves the right to pre-authorize the guest's credit card prior to arrival.

Reviews

sajjad
Jun 16, 2025 10:38:50 PM
Review Score:   6
Summary: I thought I booked Hyatt ziva of Cancun, it turns out to be the one in riviera maya. I wouldn’t come here again because of bland food and no beach.
See All Reviews

Room Arrangement

Room Info Facilities
Club Master Suite
Room Size: m2
1 King Bed
Club Master Suite

General

Number of living rooms 0, Rollaway/extra beds (free), Number of bedrooms - 1, Sofa bed, Bed count minimum 1, Ocean view, Bed count maximum 1, Extra bed count 2, Free cribs/infant beds
Water Park View Family Junior Suite King
Room Size: m2
1 King Bed
Water Park View Family Junior Suite King

General

Number of living rooms 0, Rollaway/extra beds (free), Number of bedrooms - 1, Park view, Bed count minimum 1, Extra bed count 1, Bed count maximum 1, Free cribs/infant beds
Water Park View Family Junior Suite Double
Room Size: m2
2 Double Beds
Water Park View Family Junior Suite Double

General

Number of living rooms 0, Rollaway/extra beds (free), Number of bedrooms - 1, Park view, Extra bed count 1, Bed count minimum 2, Free cribs/infant beds, Bed count maximum 2
Club Ocean Front Master Suite
Room Size: m2
1 King Bed
Club Ocean Front Master Suite

General

Number of living rooms 0, Rollaway/extra beds (free), Number of bedrooms - 0, Sofa bed, Bed count minimum 1, Ocean view, Bed count maximum 1, Extra bed count 2, Free cribs/infant beds
Club Ocean Front Junior Suite Pool View King
Room Size: m2
1 King Bed
Club Ocean Front Junior Suite Pool View King

General

Number of living rooms 0, Rollaway/extra beds (free), Number of bedrooms - 1, Sea view, Bed count minimum 1, Extra bed count 1, Bed count maximum 1, Free cribs/infant beds
Club Ocean Front Junior Suite Pool View Double
Room Size: m2
2 Double Beds
Club Ocean Front Junior Suite Pool View Double

General

Number of living rooms 0, Rollaway/extra beds (free), Number of bedrooms - 1, Sea view, Extra bed count 1, Bed count minimum 2, Free cribs/infant beds, Bed count maximum 2
Ocean Front Junior Suite King
Room Size: m2
1 King Bed
Ocean Front Junior Suite King

General

Number of living rooms 0, Rollaway/extra beds (free), Number of bedrooms - 1, Sea view, Bed count minimum 1, Extra bed count 1, Bed count maximum 1, Free cribs/infant beds
Junior Suite Pool View King
Room Size: m2
1 King Bed
Junior Suite Pool View King

General

Number of living rooms 0, Rollaway/extra beds (free), Pool view, Number of bedrooms - 1, Bed count minimum 1, Extra bed count 1, Bed count maximum 1, Number of bathrooms - 1, Free cribs/infant beds
Ocean Front Junior Suite Double
Room Size: m2
2 Double Beds
Ocean Front Junior Suite Double

General

Number of living rooms 0, Rollaway/extra beds (free), Number of bedrooms - 0, Sea view, Extra bed count 1, Bed count minimum 2, Free cribs/infant beds, Bed count maximum 2
Junior Suite Pool View Double
Room Size: m2
2 Double Beds
Junior Suite Pool View Double

General

Number of living rooms 0, Rollaway/extra beds (free), Pool view, Number of bedrooms - 1, Extra bed count 1, Bed count minimum 2, Number of bathrooms - 1, Free cribs/infant beds, Bed count maximum 2
Ocean View Junior Suite King
Room Size: m2
1 King Bed
Ocean View Junior Suite King

General

Number of living rooms 0, Rollaway/extra beds (free), Number of bedrooms - 1, Sea view, Bed count minimum 1, Extra bed count 1, Bed count maximum 1, Free cribs/infant beds
Junior Suite Double
Room Size: m2
2 Double Beds
Junior Suite Double

General

Number of living rooms 0, Rollaway/extra beds (free), Number of bedrooms - 1, Garden view, Extra bed count 1, Bed count minimum 2, Free cribs/infant beds, Bed count maximum 2
Tropical View Junior Suite Double
Room Size: m2
2 Double Beds
Tropical View Junior Suite Double

General

Number of living rooms 0, Rollaway/extra beds (free), Number of bedrooms - 1, Garden view, Extra bed count 1, Bed count minimum 2, Free cribs/infant beds, Bed count maximum 2
Ocean View Junior Suite Double
Room Size: m2
2 Double Beds
Ocean View Junior Suite Double

General

Number of living rooms 0, Rollaway/extra beds (free), Number of bedrooms - 1, Sea view, Extra bed count 1, Bed count minimum 2, Free cribs/infant beds, Bed count maximum 2
Junior Suite King
Room Size: m2
1 King Bed
Junior Suite King

General

Number of living rooms 0, Rollaway/extra beds (free), Number of bedrooms - 1, Garden view, Bed count minimum 1, Extra bed count 1, Bed count maximum 1, Free cribs/infant beds
Tropical View Junior Suite King
Room Size: m2
1 King Bed
Tropical View Junior Suite King

General

Number of living rooms 0, Rollaway/extra beds (free), Number of bedrooms - 1, Garden view, Bed count minimum 1, Extra bed count 1, Bed count maximum 1, Free cribs/infant beds
Club Ocean View Roof Top Master Suite
Room Size: m2
1 King Bed
Club Ocean View Roof Top Master Suite

General

Number of living rooms 0, No rollaway/extra beds, No cribs (infant beds), Number of bedrooms - 1, Partial ocean view, Bed count minimum 1, Bed count maximum 1

FAQ's

Is this Puerto Morelos resort pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

Does the Puerto Morelos resort have a swimming pool?

Yes, this Puerto Morelos resort has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Puerto Morelos resort?

Best-rates for the Puerto Morelos resort starts from $267 per night with includes Internet, Kitchen, Designated Smoking Area, TV, Balcony/Terrace, Laundry, Security/Safety, Sports/Activities, Wellness Facilities, Spa, Bar, Guest Services, Hot Tub, Parking, View, Wheelchair Accessible, Ocean View, Accessibility, Toiletries, Entertainment, Breakfast, Air Conditioner, Pool, Business Services, Bedding/Linens, Restaurant, Child Friendly with all other facilities. Hotala.com.au matches every traveler with their perfect hotel, resort, or rental and whether you are traveling with a group, friends, family, or pets.

Is Puerto Morelos resort a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this resort 4 stars or guests have recommended them suitable for families. As reported by the owner or manager, the resort has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Puerto Morelos resort wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Puerto Morelos resort is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Puerto Morelos resort?

Based on the information reported by the owner or manager, the Puerto Morelos resort indicates 1 day stay policy at this resort. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Puerto Morelos resort?

Based on the information reported by the owner or manager, details for the cancellation policy for the Puerto Morelos resort are as follows: Cancellation policy Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

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