Hotel Riu Palace Kukulkan - Adults Only - All Inclusive | Hotel in Cancun

| 9.0 (3943 Reviews) |  1 Bathroom
Zona Hotelera Hotel | Hotel Riu Palace Kukulkan - Adults Only - All Inclusive

Hotel in Zona Hotelera, Cancun

Adults-only beachfront hotel with 4 outdoor pools
Catch some rays at the beach or spend the day relaxing at Hotel Riu Palace Kukulkan - Adults Only - All Inclusive's full-service spa. Then enjoy a meal at one of the hotel's 6 restaurants.
Housekeeping is available on request.
Hotel Riu Palace Kukulkan - Adults Only - All Inclusive offers 428 air-conditioned accommodations with minibars and safes. Rooms open to balconies. 55-inch flat-screen televisions come with satellite channels. Bathrooms include separate bathtubs and showers with rainfall showerheads, bathrobes, complimentary toiletries, and hair dryers.

This Cancun hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is offered daily and change of towels can be requested. Housekeeping is provided on request.


4 outdoor swimming pools are on site along with a fitness center.

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Boulevard Kukulcan km 12, Cancun, 77500, Mexico

Amenities

Air Conditioner
Parking
Pool
Designated Smoking Area
TV
View
Wheelchair Accessible
Ocean View
Balcony/Terrace
Accessibility
Bedding/Linens
Wellness Facilities
Spa
Restaurant
Bar
Guest Services
Entertainment
Breakfast
Barbecue/Outdoor Cooking
Internet
Laundry

Facility Overview

Bathrooms
  • Rainfall showerhead
  • Separate bathtub and shower
  • Bathrobes
  • Hair dryer
  • Private bathroom
  • Eco-friendly toiletries
  • Towels
Bedroom
  • Air conditioning
  • Blackout drapes/curtains
  • Bed sheets
  • Ceiling fan
  • Iron/ironing board
  • Phone
  • Bulk dispenser for toiletries
  • Water-efficient showers only
  • Recycling
  • Desk
  • Safe
  • LED light bulbs
  • Energy-saving switches
Breakfast
  • 6 restaurants and 1 coffee shop/cafe
  • 24-hour room service
  • Free buffet breakfast available daily 7:00 AM–10:30 AM
  • 4 bars/lounges and 1 swim-up bar
  • Coffee/tea in common area(s)
  • Minibar
Parking
  • Free self parking on site
Accessibility
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible pool
  • Wheelchair-accessible path of travel
  • Elevator
  • Wheelchair-accessible spa
  • Wheelchair-accessible registration desk
  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Activities
  • 4 outdoor pools
  • Lifeguards on site
  • Fitness center
  • Full-service spa
Entertainment
  • 55-inch flat-screen TV
  • Satellite channels
General
  • ATM/banking services
  • Grocery/convenience store
  • Elevator
  • English
  • Spanish
  • Comprehensive recycling policy
  • No plastic drinking straws
  • Locally-owned & organized tours & activities
  • Vegetarian dining options
  • At least 80% lighting from LEDs
  • Vegan dining options
  • Humane treatment of captive wild animals
  • No plastic coffee stirrers
  • 100% renewable energy
  • Beach towels
  • No plastic water bottles
  • Local culture & ecosystem education
  • Comprehensive food waste policy
  • Designated smoking areas (fines apply)
Guest Services
  • 4 outdoor pools
  • Grocery/convenience store
  • Snack bar/deli
  • 24-hour front desk
  • Daily housekeeping
  • Concierge services
  • Hair salon
  • Change of towels (on request)
  • Dry cleaning service
Internet
  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi
Outdoors
  • BBQ grill(s)
  • Lifeguards on site
  • Garden
  • Beachfront location
  • Outdoor entertainment area
  • Beach loungers
  • Pool umbrellas
  • Pool sun loungers
  • Balcony
Spa
  • Steam room
  • Body wraps
  • Aromatherapy
  • Massages
  • Spa open daily

Policies

Check-in
Check-in start time: 3:00 pm; check-in end time: 11:30 pm minimum check-in age: 18
Check-out
Check-out before noon
Child Policy
Children younger than 18 are not allowed at this adults-only property. all guests 18 and older are welcome. rollaway/extra beds are not available. cribs (infant beds) are not available.
Pet Policy
No pets or service animals allowed
Extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed the name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation this property accepts credit cards; cash is not accepted this property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room this property reserves the right to pre-authorize the guest's credit card prior to arrival.

Reviews

Charles
Jul 2, 2025 06:15:42 AM
Review Score:   6
Summary: Nice stay, great staff and service. Limited activities and the food is just ok, but would recommend if you are looking for an affordable all-inclusive option in the hotel zone. My wife and I enjoyed our anniversary stay overall.
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Room Arrangement

Room Info Facilities
Junior Suite Ocean Front Elite Club (U)
Room Size: 431 square feet m2
1 King Bed
Junior Suite Ocean Front Elite Club (U)

General

Number of living rooms 0, Square meters - 40, Number of bedrooms - 0, Ping - 12, Club level room, Bed count minimum 1, Bed count maximum 1, Square feet - 431
Junior Suite, Oceanfront (Elite Club, B2C-US)
Room Size: m2
1 King Bed
Junior Suite, Oceanfront (Elite Club, B2C-US)

General

Number of living rooms 0, Number of bedrooms - 1, Bed count minimum 1, Bed count maximum 1
Junior Suite, Oceanfront (Elite Club | B2C-CA)
Room Size: m2
1 King Bed
Junior Suite, Oceanfront (Elite Club | B2C-CA)

General

Number of living rooms 0, Number of bedrooms - 0, Bed count minimum 1, Bed count maximum 1
Junior Suite (B2C-CA)
Room Size: m2
2 Double Beds
1 King Bed
Junior Suite (B2C-CA)

General

Number of living rooms 0, Number of bedrooms - 1, Bed count minimum 1, Bed count maximum 2
Junior Suite, Ocean View (Elite Club | B2C-CA)
Room Size: m2
1 King Bed
2 Double Beds
Junior Suite, Ocean View (Elite Club | B2C-CA)

General

Number of living rooms 0, Number of bedrooms - 1, Bed count minimum 1, Bed count maximum 2
Junior Suite Ocean View Elite Club (M)
Room Size: 431 square feet m2
1 King Bed
2 Double Beds
Junior Suite Ocean View Elite Club (M)

General

Number of living rooms 0, Square meters - 40, No rollaway/extra beds, Number of bedrooms - 0, No cribs (infant beds), Ping - 12, Club level room, Bed count minimum 1, Square feet - 431, Bed count maximum 2
Junior Suite, Sea View (B2C-CA)
Room Size: m2
2 Double Beds
1 King Bed
Junior Suite, Sea View (B2C-CA)

General

Number of living rooms 0, Number of bedrooms - 1, Bed count minimum 1, Bed count maximum 2
Junior Suite Ocean View Elite Club (U)
Room Size: 431 square feet m2
2 Double Beds
1 King Bed
Junior Suite Ocean View Elite Club (U)

General

Number of living rooms 0, Square meters - 40, No rollaway/extra beds, Number of bedrooms - 0, No cribs (infant beds), Ping - 12, Club level room, Bed count minimum 1, Square feet - 431, Bed count maximum 2
Junior Suite, Partial Sea View (B2C-CA)
Room Size: m2
2 Double Beds
1 King Bed
Junior Suite, Partial Sea View (B2C-CA)

General

Number of living rooms 0, Number of bedrooms - 1, Bed count minimum 1, Bed count maximum 2
Junior Suite, Ocean View (U)
Room Size: 431 square feet m2
2 Double Beds
1 King Bed
Junior Suite, Ocean View (U)

General

Number of living rooms 0, Square meters - 40, No rollaway/extra beds, Number of bedrooms - 0, No cribs (infant beds), Ping - 12, Bed count minimum 1, Square feet - 431, Bed count maximum 2
Suite, Ocean View (Elite Club | B2C-CA)
Room Size: m2
1 King Bed
Suite, Ocean View (Elite Club | B2C-CA)

General

Number of living rooms 0, Number of bedrooms - 1, Bed count minimum 1, Bed count maximum 1
Junior Suite (U)
Room Size: 431 square feet m2
2 Double Beds
1 King Bed
Junior Suite (U)

General

Number of living rooms 0, Square meters - 40, No rollaway/extra beds, Number of bedrooms - 0, No cribs (infant beds), Ping - 12, Bed count minimum 1, Square feet - 431, Bed count maximum 2
Junior Suite (M)
Room Size: 431 square feet m2
2 Double Beds
1 King Bed
Junior Suite (M)

General

Number of living rooms 0, Square meters - 40, No rollaway/extra beds, Number of bedrooms - 0, No cribs (infant beds), Ping - 12, Bed count minimum 1, Square feet - 431, Bed count maximum 2
Junior Suite (E)
Room Size: 431 square feet m2
2 Double Beds
1 King Bed
Junior Suite (E)

General

Square meters - 40, Ping - 12, Bed count minimum 1, Square feet - 431, Bed count maximum 2
Suite Ocean View Elite Club (M)
Room Size: 646 square feet m2
1 King Bed
Suite Ocean View Elite Club (M)

General

Square feet - 646, Number of living rooms 0, No rollaway/extra beds, Square meters - 60, No cribs (infant beds), Number of bedrooms - 1, Ping - 18, Club level room, Bed count minimum 1, Bed count maximum 1
Junior Suite, Ocean View (B2C-US)
Room Size: m2
2 Double Beds
1 King Bed
Junior Suite, Ocean View (B2C-US)

General

Number of living rooms 0, No rollaway/extra beds, Number of bedrooms - 0, No cribs (infant beds), Bed count minimum 1, Bed count maximum 2
Junior Suite, Partial Ocean View (E)
Room Size: 431 square feet m2
2 Double Beds
1 King Bed
Junior Suite, Partial Ocean View (E)

General

Square meters - 40, Ping - 12, Bed count minimum 1, Square feet - 431, Bed count maximum 2
Junior Suite, Ocean View (Elite Club | E)
Room Size: 420 square feet m2
2 Double Beds
1 King Bed
Junior Suite, Ocean View (Elite Club | E)

General

Square meters - 39, Ping - 12, Club level room, Bed count minimum 1, Square feet - 420, Bed count maximum 2
Junior Suite, Ocean View (E)
Room Size: 431 square feet m2
2 Double Beds
1 King Bed
Junior Suite, Ocean View (E)

General

Square meters - 40, Ping - 12, Bed count minimum 1, Square feet - 431, Bed count maximum 2
Junior Suite, Oceanfront (Elite Club | C)
Room Size: 431 square feet m2
1 King Bed
Junior Suite, Oceanfront (Elite Club | C)

General

Number of living rooms 0, Square meters - 40, Number of bedrooms - 1, Ping - 12, Club level room, Bed count minimum 1, Bed count maximum 1, Square feet - 431
Suite, Ocean View (Elite Club | E)
Room Size: 635 square feet m2
1 King Bed
Suite, Ocean View (Elite Club | E)

General

Square feet - 635, Number of living rooms 0, Number of bedrooms - 1, Ping - 18, Club level room, Square meters - 59, Bed count minimum 1, Bed count maximum 1
Junior Suite, Sea View (C)
Room Size: 431 square feet m2
2 Double Beds
1 King Bed
Junior Suite, Sea View (C)

General

Number of living rooms 0, Square meters - 40, Number of bedrooms - 1, Ping - 12, Bed count minimum 1, Square feet - 431, Bed count maximum 2
Junior Suite, Partial Sea View (M)
Room Size: 431 square feet m2
2 Double Beds
1 King Bed
Junior Suite, Partial Sea View (M)

General

Number of living rooms 0, Square meters - 40, No rollaway/extra beds, Number of bedrooms - 0, No cribs (infant beds), Ping - 12, Bed count minimum 1, Square feet - 431, Bed count maximum 2
Junior Suite, Partial Sea View (C)
Room Size: 420 square feet m2
2 Double Beds
1 King Bed
Junior Suite, Partial Sea View (C)

General

Number of living rooms 0, Number of bedrooms - 1, Square meters - 39, Ping - 12, Bed count minimum 1, Square feet - 420, Bed count maximum 2
Junior Suite, Ocean View (Elite Club | C)
Room Size: 431 square feet m2
1 King Bed
2 Double Beds
Junior Suite, Ocean View (Elite Club | C)

General

Number of living rooms 0, Square meters - 40, Number of bedrooms - 1, Ping - 12, Club level room, Bed count minimum 1, Square feet - 431, Bed count maximum 2
Junior Suite, Partial Ocean View (U)
Room Size: 431 square feet m2
2 Double Beds
1 King Bed
Junior Suite, Partial Ocean View (U)

General

Number of living rooms 0, Square meters - 40, No rollaway/extra beds, Number of bedrooms - 0, No cribs (infant beds), Ping - 12, Bed count minimum 1, Square feet - 431, Bed count maximum 2
Suite, Ocean View (Elite Club | C)
Room Size: 646 square feet m2
1 King Bed
Suite, Ocean View (Elite Club | C)

General

Square feet - 646, Number of living rooms 0, Square meters - 60, Number of bedrooms - 1, Ping - 18, Club level room, Bed count minimum 1, Bed count maximum 1
Junior Suite Ocean Front Elite Club (M)
Room Size: 431 square feet m2
1 King Bed
Junior Suite Ocean Front Elite Club (M)

General

Number of living rooms 0, Square meters - 40, Number of bedrooms - 0, Ping - 12, Club level room, Bed count minimum 1, Bed count maximum 1, Square feet - 431
Junior Suite, Ocean View (Elite Club, B2C-US)
Room Size: m2
2 Double Beds
1 King Bed
Junior Suite, Ocean View (Elite Club, B2C-US)

General

Number of living rooms 0, No rollaway/extra beds, Number of bedrooms - 0, No cribs (infant beds), Bed count minimum 1, Bed count maximum 2
Junior Suite (L)
Room Size: 420 square feet m2
2 Double Beds
1 King Bed
Junior Suite (L)

General

Number of living rooms 0, Number of bedrooms - 1, Square meters - 39, Ping - 12, Bed count minimum 1, Square feet - 420, Bed count maximum 2
Suite Ocean View Elite Club (U)
Room Size: 646 square feet m2
1 King Bed
Suite Ocean View Elite Club (U)

General

Square feet - 646, Number of living rooms 0, No rollaway/extra beds, Square meters - 60, No cribs (infant beds), Number of bedrooms - 1, Ping - 18, Club level room, Bed count minimum 1, Bed count maximum 1
Junior Suite Vista Mar (M)
Room Size: 431 square feet m2
2 Double Beds
1 King Bed
Junior Suite Vista Mar (M)

General

Number of living rooms 0, Square meters - 40, No rollaway/extra beds, Number of bedrooms - 0, No cribs (infant beds), Ping - 12, Bed count minimum 1, Square feet - 431, Bed count maximum 2
Junior Suite, Oceanfront (Front Elite Club -L)
Room Size: 420 square feet m2
2 Double Beds
1 King Bed
Junior Suite, Oceanfront (Front Elite Club -L)

General

Number of living rooms 0, Number of bedrooms - 1, Square meters - 39, Ping - 12, Club level room, Bed count minimum 1, Square feet - 420, Bed count maximum 2
Junior Suite, Oceanfront (Elite Club | E)
Room Size: 420 square feet m2
1 King Bed
Junior Suite, Oceanfront (Elite Club | E)

General

Number of living rooms 0, Number of bedrooms - 0, Square meters - 39, Ping - 12, Club level room, Bed count minimum 1, Bed count maximum 1, Square feet - 420
Suite, Ocean View (Elite Club, B2C-US)
Room Size: m2
1 King Bed
Suite, Ocean View (Elite Club, B2C-US)

General

Number of living rooms 0, No rollaway/extra beds, No cribs (infant beds), Number of bedrooms - 1, Bed count minimum 1, Bed count maximum 1
Junior Suite, Partial Sea View (L)
Room Size: 420 square feet m2
2 Double Beds
1 King Bed
Junior Suite, Partial Sea View (L)

General

Number of living rooms 0, Number of bedrooms - 1, Square meters - 39, Ping - 12, Bed count minimum 1, Square feet - 420, Bed count maximum 2
Junior Suite, Sea View (L)
Room Size: 420 square feet m2
2 Double Beds
1 King Bed
Junior Suite, Sea View (L)

General

Number of living rooms 0, Number of bedrooms - 1, Square meters - 39, Ping - 12, Bed count minimum 1, Square feet - 420, Bed count maximum 2
Junior Suite, Ocean View (Elite Club - L)
Room Size: 431 square feet m2
1 King Bed
2 Double Beds
Junior Suite, Ocean View (Elite Club - L)

General

Number of living rooms 0, Square meters - 40, Number of bedrooms - 1, Ping - 12, Club level room, Bed count minimum 1, Square feet - 431, Bed count maximum 2
Suite, Ocean View (Elite Club - L)
Room Size: 646 square feet m2
1 King Bed
Suite, Ocean View (Elite Club - L)

General

Square feet - 646, Number of living rooms 0, Square meters - 60, Number of bedrooms - 1, Ping - 18, Club level room, Bed count minimum 1, Bed count maximum 1
Junior Suite, Partial Ocean View (B2C-US)
Room Size: m2
2 Double Beds
Junior Suite, Partial Ocean View (B2C-US)

General

Number of living rooms 0, No rollaway/extra beds, No cribs (infant beds), Number of bedrooms - 1, Bed count minimum 2, Bed count maximum 2
Junior Suite (C)
Room Size: 431 square feet m2
2 Double Beds
1 King Bed
Junior Suite (C)

General

Number of living rooms 0, Square meters - 40, Number of bedrooms - 1, Ping - 12, Bed count minimum 1, Square feet - 431, Bed count maximum 2
Junior Suite (B2C-US)
Room Size: m2
2 Double Beds
1 King Bed
Junior Suite (B2C-US)

General

Number of living rooms 0, No rollaway/extra beds, Number of bedrooms - 0, No cribs (infant beds), Bed count minimum 1, Bed count maximum 2

FAQ's

Is this Zona Hotelera hotel pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

Does the Zona Hotelera hotel have a swimming pool?

Yes, this Zona Hotelera hotel has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Zona Hotelera hotel?

Best-rates for the Zona Hotelera hotel starts from $357 per night with includes Spa, Bar, Laundry, TV, Wheelchair Accessible, Entertainment, Breakfast, Air Conditioner, Designated Smoking Area, View, Bedding/Linens, Wellness Facilities, Restaurant, Guest Services, Internet, Parking, Pool, Balcony/Terrace, Barbecue/Outdoor Cooking, Ocean View, Accessibility with all other facilities. Hotala.com.au matches every traveler with their perfect hotel, resort, or rental and whether you are traveling with a group, friends, family, or pets.

Is Zona Hotelera hotel a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is not considered to be a family-friendly property. As reported by the owner or manager, the hotel has not specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Zona Hotelera hotel wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Zona Hotelera hotel is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Zona Hotelera hotel?

Based on the information reported by the owner or manager, the Zona Hotelera hotel indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Zona Hotelera hotel?

Based on the information reported by the owner or manager, details for the cancellation policy for the Zona Hotelera hotel are as follows: Cancellation policy Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

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